- UPLOAD MY FILES
- Click on the Upload My Files button to upload various file types.
- The following file types are allowed: .pdf, .jpg, .png, .xls, .xlsx, doc, docx, .mp4 and .mov.
- Click on the + Upload Document button then click on the ‘Upload Documents’ button at the bottom of the screen.
- A popup will appear on your screen with four choices. Images, Videos, Documents and Cancel.
- Images
- Click on the Images button and your phone’s photo gallery will appear.
- Select the images you would like to add and then click Done.
- Note: Only the following image types are allowed. JPG, .PNG and .HEIC
- When all images are loaded, click on ‘Complete Upload’ at the bottom of the screen.
- Videos
- Note: Please limit the length of the video or videos to 2 minutes each. If you have a longer video, you may need to split it into multiple 2 minute segments in order to upload.
- Click on the round green Upload Documents button to the right of the search bar or the
- Click on the ‘Upload Documents’ button at the bottom of the screen.
- From the popup box, click on Videos.
- From your phone’s gallery, select the video(s) you would like to add and then click on Done.
- When all videos are loaded, click on ‘Complete Upload’ at the bottom of the screen.
- Documents
- Click on the round green Upload Documents button to the right of the search bar.
- Click on the ‘Upload Documents’ button at the bottom of the screen.
- From the popup box, click on Documents.
- Select the document(s) you would like to add.
- Note: Only the following document types are allowed.
- .PDF, .XLS, .XLSX, .DOC, .DOCX
- When all documents are loaded, click on ‘Complete Upload’ at the bottom f the screen.
- View Files by File Type
- On the Files page, you will see a list of file categories under the search bar. All, Signed Documents, Unsigned, General, Photos and Videos.
- All
- When this category is selected, you will see all of your files on the screen.
- Signed Documents
- This feature is currently under development and not available at this time. Once it’s available, you will be notified by your adjuster.
- In the future, if your adjuster sends you a document requiring your signature, you can sign it here in the Claims360 app. No need to print it out and email it back to your adjuster. Everything is done on on our phone.
- Once you sign it, it will appear in this folder and your adjuster will be notified that is has been signed. He can retrieve the signed document from his Claims360 account.
- Un-Signed Documents
- This is where your adjuster will place unsigned documents that require your signature
- Click on the file then click on the View/Sign option in the popup box.
- This feature is currently under development.
- General
- This is where you can view all .pdf files (except the ones marked as needing a signature), Word documents and Excel spreadsheets.
- Photos
- This is where you will view all image files that you have uploaded that were not added in My Damage Photos.
- Videos
- This is where you can view all of the videos you uploaded.
- Sync your files to the Claims360 cloud.
- In order for your adjuster to have access to your files, you will need to upload/sync them to the Claims360.ai cloud.
- Once you have selected and added your files, click on the Sync Files button to save your files to the Claims360 cloud.
- This will save all of your documents
- Note: This may take a few minutes based on the number of files being uploaded, the size of the files and your internet connection speed.
- When the files are successfully uploaded, the Success popup will appear.
- Click on the OK button.
