HOMEPAGE

Signup

• To signup for a free trial of Claims360.ai, click on ‘Let’s Get Started’.
• Enter your information on the signup page. Make sure the phone number you use at signup is the same number you will be giving to your insureds and is able to receive texts.
• When you signup for Claims360.ai, you are automatically given a Free Trial of all of the 360 apps.
• ai, Schedule360.ai, Contents360.ai and Prelim360.ai.
• Click on the box to agree to the Terms & Conditions and Privacy Policy.
• Then check the ‘Are you a human? box.
• Click on all of the matching numbers in the popup box then click on ‘Done’.
• Now click on ‘Create Account’.
• A 4 digit Two Factor Authentication code will be sent to both your email and phone. These codes are the same. 
• Enter the 2FA or Authentication code then check the ‘Are you human?’ box.
• Click on all of the matching numbers in the popup box then click on ‘Done’.
• Now click on ‘Verify Account’.
• At this point you will be sent a verification email. Click on the green box to confirm your email address.  You will be redirected to the Claims360 login page.  Now login using your email address and password.
• For security reasons, you will receive a new 2FA code via text and email. Enter the code and click on ‘Submit’.

Contact

• If you have a question about
  • sales or your purchase,
  • need support,
  • report a bug,
  • or have suggestions on how we can improve Claims360 or any of the other 360 apps …
  • click on Contact at the top of the screen.
• Select the department you would like to send the email to.
• Then, enter your message.
• If you have a document, image or video you would like to send with your email, click on ‘Choose File’ to attach your file.
• Click on ‘Submit’ to send us your message.

Pricing

• When you click on ‘Pricing’ at the top of the screen,
• You will see a list of the apps along with their pricing.
• Claims360 and Prelim360 are subscription based.
• Subscriptions do not automatically renew.
• To renew of extend your monthly subscription, click on the ‘plus +’ button to add it to your cart.
• Prelim360, Contents360 and Schedule360 are token based. One token equals one claim.
• Enter the number of tokens you would like to purchase then click the ‘Plus +’ button to add it to your cart.
• To see token pricing for a particular app, click on the down arrow in the upper right corner. The pricing menu will appear.  Tokens are discounted based on the amount you purchase.
• To close the pricing menu, click on the up arrow in the upper right corner.
• If you have a discount code, enter it in the ‘Coupon’ box then click on ‘Apply’. The discount amount will be subtracted from your cart total.
• Click on ‘Place Order’
• Enter your payment information and then click on Pay.
• You will receive a copy of your purchase invoice via email.

How It Works & FAQs

• Click on How-It-Works or FAQs to access the Claims360 helpsite.
• Here you will find videos and Frequently Asked Questions.
• If you don’t find the answer you are looking for, feel free to contact us.

Profile

• Before adding insureds to Claims360, we suggest you complete your Profile first.
• Click on Edit Profile.
• The Profile page is where you will add you FCN Number, your FCN card, your photo and your signature.
• If you are a mentee, this is also where you will add your Mentor’s FCN number, FCN Card and Signature.
• Click on ‘Save Changes’ to update and save.

Account Menu

• Your Account Menu is located in the top right corner of the screen.
• This is where you can access your profile page, change your password, delete your account or logout.